You’ve got questions, we’ve got answers.
Throughout our many years of experience, we’ve encountered many of the same questions time and again. We’ve compiled a helpful guide of FAQs below to help you quickly reference these topics.
Have a new question you don’t see on the list? Give us a call and we’ll provide insights into that topic for you. Every once in a while someone can stump us and if that happens, we’ll do the research and get back to you in order to make sure that you can feel confident and relaxed in your decision to purchase one of our wellness products for your daily use.
The cost of a hot tub at The Hot Tub Store varies based on the brand, model, size, and features you choose. We offer a range of hot tubs–from affordable, entry-level models to luxury options. Brands like Hot Spring® Spas, Caldera® Spas, and Freeflow® Spas each have different price points to fit various budgets. For specific pricing, please visit one of our convenient showrooms or contact us today for personalized assistance.
The first thing is to determine what spa sizes you are considering. Some spas do not offer the option of 110V service. It also depends on how you plan to use the spa. Basically, having a spa hooked up for 230V service means that the jets and the heater can operate at the same time.
With a 110V unit, the heater will not come back on until you turn off the jets. If your new spa is going to be “party central” with several people in and out of the spa over a few hours, you might be happier with a 230V hookup. If your spa is going to be a quiet refuge for one or two people who enjoy a hot water soak, then a 110V unit might be best. Also, you need to consider whether you are installing your spa indoors or outdoors and whether you plan to use it year-round. Since many different factors go into this decision, give The Hot Tub Store or Hot Spring® customer service team a call before you buy. We’ll be glad to provide the information you need to make the best decision for your spa enjoyment.
Authorized Hot Spring® dealers are required by contract to deliver and provide warranted service for all new spa sales from their store. This ensures that the spa will not be damaged in transport between the dealership and your home. This also means the dealer will have the technical staff to service your spa if/when needed. If you were to buy a Hot Spring® spa farther from the delivery destination, the selling dealer may charge you a trip fee for their technician to travel to your home. What you saved in the initial purchase price may not compare to what you might have to pay the dealer for their travel. Dealer travel charges, if issued, are not covered by your spa’s warranty.
Yes, we provide professional hot tub repair services near you. The Hot Tub Store has certified technicians who can service and repair all models of Hot Spring® Spas, Caldera® Spas, Freeflow® Spas hot tubs, and Endless™ Pools swim spas. We strive to offer prompt and reliable service. Please contact us to schedule a repair or to confirm service if you ever need it in the future.
Hot Spring® spas carry several different certifications that ensure the spa is safe to use. Some code enforcement personnel mistakenly believe that public pools and private residential spas require the same code compliance and barrier requirements. If you have questions about barrier requirements in your community or region, contact The Hot Tub Store to obtain the information you need. You may also call the Hot Spring® customer service team to get help you find this information.
This question is best asked of your child’s pediatrician or other medical professional. Small children are sometimes less tolerant of exposure to hot water, so ask your doctor before allowing young children to use a spa.
Absolutely! We encourage customers to visit our showroom to experience the look and feel of different hot tub models. You can schedule a private wet test to try out features like jet configurations and seating comfort in our Hot Spring® spas, Caldera® spas, and Freeflow® spas.
The Hot Tub Store provides flexible financing options to make owning a hot tub more accessible. We partner with reputable financing companies to offer payment plans that suit your budget. Visit your closest showroom or apply online today to learn more about our financing programs and special promotions.
Each Hot Tub Store location carries a wide range of hot tub accessories and supplies to enhance your spa experience. From covers and steps to water care products and entertainment systems, we have everything you need to customize and maintain your hot tub.
To schedule a maintenance or repair service with The Hot Tub Store, you can call us directly at your nearest location or fill out the service request form on our website. Our certified technicians specialize in Hot Spring® Spas, Caldera® Spas, Freeflow Spas® and Endless™ Pools swim spas and are equipped to handle everything from routine checks to complex repairs. We also offer valet service maintenance plans to keep your hot tub or swim spa in excellent condition year-round.
Consult the troubleshooting guide in the back of your Hot Spring® spa owner’s manual. In it, you will find step-by-step instructions that help owners check for common issues. This troubleshooting process does not require any technical ability to perform.
You can either download the owner’s manual for your spa or contact our customer service team, and we can mail you a hardcopy at no charge.
Floaters dispense chemicals into the spa water 24/7, whether they’re needed or not. When the spa is closed and the jets off, the floater will stay in one location in the spa, spilling chemicals onto the horizontal surfaces immediately below it. Because the tablet does not dissolve evenly, those bits will etch and pit the plastic shell surface, leaving a rough surface that will not be comfortable to sit on and can damage swimsuits. These rough patches cannot be sanded or removed from the shell. View Hot Spring® water care products as valuable hot tub chemicals for your aquatic investment.
Hot Spring® does not recommend using oils or bath salts in your spa because they tend to gum up the filters and damage the electrical components. Using these products does not void the spa’s warranty, but any service needed to repair the spa because of damage caused by the use of non-approved chemicals is not covered by the warranty. Those can be expensive repairs, so we recommend checking with us before you use any new chemical or oil in your spa.
Yes. We can order parts directly from Watkins Wellness®, the manufacturer of Hot Spring® spas. If they do not carry the original component, a replacement component of equal or better quality will be provided. We can also provide a replacement cover for your spa that fits the corners and cover locks.
Only authorized dealers like The Hot Tub Store may sell Hot Spring® spas, equipment, or parts directly to consumers. However, Hot Spring® Spas provides warranty coverage for your spa purchase and offers the strongest warranty in the industry. They also offer a warranty on parts purchased and installed by authorized dealers.
Please fill out the form, call 1-800-801-7727 OR send an email to service@hottubstore.com and one of our friendly schedulers will be ready to assist you with your service needs. Our normal service hours Monday through Friday from 10:00am to 4:00pm!
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Locations 
1 800 801 SPAS 
