Repair Service

“My husband and I stopped by The Hot Tub Store and really liked the selection but were shopping around and also went to the Cal Expo spa sale. We officially bought from The Hot Tub Store for several reasons. Price, quality, selection and excellent customer experience. Scott was so patient, honest, and when I explained our budget we found the perfect fit for us, including a great service plan! The Cal Expo show was overpriced in comparison for a non-brand-name spa. The sales people didn’t even try to answer our questions. I am truly grateful there are folks like Scott and Christian who made our purchase experience a great success!!! Five star rating for this Folsom, CA, store!”

“This the third year I have used The Hot Tub Store valet service. I have been very pleased with the service. It is always reliable and effective. Our tub continues to function and look great. I especially appreciate the service when on vacation or we have the grandkids here and the tub is used a lot. Our service rep Victor is very nice, courteous and reliable. I highly recommend the valet service.”

“Loved the customer service and support. I chose this store because I felt comfortable talking to the sales person, Jeroen, asking a million questions, and always getting kind and helpful feedback. My budget was understood and respected and I never felt pressured to spend more. He helped me find the product that matched my needs within the budget I had set. The tub arrived this week and I love it!” 

“I recently had the pleasure of working with The Hot Tub Store and their exceptional technician, Ger. From the initial call to the final repair, the customer service was impeccable. Ger's extensive knowledge and expertise were evident as he worked his magic on our hot tub, ultimately saving us a significant amount of money. As someone who appreciates high-quality service, I was thoroughly impressed by Ger's professionalism and dedication. Now, we're thrilled to have our hot tub working again and are looking forward to many relaxing evenings. I highly recommend The Hot Tub Store and Ger for any hot tub repairs or maintenance needs.”

“My experience here has been that of being part of a family. The way this company takes care of its workers and customers reflects a deep commitment to both personal well-being and professional excellence. From providing a supportive work environment to ensuring customer satisfaction, they go above and beyond, fostering a sense of loyalty and trust that truly feels like being part of a close-knit family. If you haven’t taken the time to be a part of something great and on the rise, I advise you to!”

“Our experience with The Hot Tub Store in West Sacramento exceeded all expectations. From the moment we stepped through the door, Kihla greeted us with professionalism and warmth, making us feel instantly comfortable. She guided us through the entire process with patience and expertise, ensuring we found the perfect hot tub for our family. What truly set this experience apart was the exceptional customer service. Every question we had, no matter how small, was promptly addressed, and the tech support provided was nothing short of outstanding. The team went above and beyond to ensure our satisfaction, making our first hot tub buying experience easy and worry free. We are immensely grateful for having such an incredible local team.”

“We recently moved to a new home with a hot tub and, pun intended, we were out of our depth. As life-long renters, we had no idea how to take care of this thing. Mercedes at The Hot Tub Store was patient, knowledgeable, and seemed legitimately committed to making sure that, more than chemicals, we left knowing how to make the most out of our hot tub going forward. I fully expect to be using these guys for all of my needs going forward. A++.”