Everyone deserves a hot tub from The Hot Tub Store.

Water Care Troubleshooting

Water Care Troubleshooting

We are here to help!

Probable Cause

  • Dirty filters
  • Excessive oils or organic matter
  • Improper sanitizing
  • Suspended particles or organic matter
  • Overused or old water

Solutions

  • Clean filters with FreshWater® Instant Filter Cleaner or FreshWater® Filter Cleaner
  • Shock spa with sanitizer
  • Add sanitizer
  • Adjust pH and/or alkalinity with FreshWater® pH/Alkalinity Up or FreshWater pH/Alkalinity Down
  • Run jet pump(s) and clean filters with FreshWater® Instant Filter Cleaner or FreshWater® Filter Cleaner
  • Drain, clean, and refill the spa



Probable Cause

  • Excessive organics in water
  • Improper sanitization
  • Low pH

Solutions

  • Shock spa with sanitizer
  • Add sanitizer
  • Adjust pH with FreshWater® pH/Alkalinity Up to recommended range
  • Drain, clean, and refill the spa

Probable Cause

  • Chloramine level too high
  • Low pH

Solutions

  • Shock spa with sanitizer
  • Adjust pH with FreshWater® pH/Alkalinity Up to recommended range

Probable Cause

  • Bacteria or algae growth
  • A faulty or torn hot tub cover

Solutions

  • Shock spa with sanitizer
  • If the problem is visible or persistent, drain, clean and refill the spa
  • Replace your hot tub cover if damaged

Probable Cause

  • Buildup of oils and dirt

Solutions

  • Wipe off scum with clean rag
  • If severe, drain the spa, use FreshWater® Spa Shine after cleaning to protect the spa shell, and refill the spa

Probable Cause

  • High pH
  • Low sanitizer lever

Solutions

  • Shock spa with sanitizer
  • Adjust pH with FreshWater® pH/Alkalinity Down to recommended range
  • Shock spa with sanitizer and maintain sanitizer level

Probable Cause

  • Low pH
  • Low sanitizer lever

Solutions

  • Adjust pH with FreshWater® pH/Alkalinity Up
  • Shock spa with sanitizer and maintain sanitizer level

Probable Cause

  • Unsanitary water
  • Free chlorine level above 5 ppm

Solutions

  • Shock spa with sanitizer and maintain sanitizer level
  • Allow free chlorine level to drop below 5 ppm before spa use

Probable Cause

  • Total alkalinity and/or pH too low
  • High iron or copper in source water

Solutions

  • Adjust total alkalinity and/or pH with FreshWater® pH/Alkalinity Up
  • Use FreshWater® Stain & Scale to inhibit metals

Probable Cause

  • Total alkalinity and/or pH too high
  • High calcium content in water

Solutions

  • Adjust total alkalinity and pH with FreshWater® pH/Alkalinity Down
  • If scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater® Spa Shine, and refill the spa
  • Add FreshWater® Stain & Scale and balance the water using sanitizer, balancing chemicals, and FreshWater® pH/Alkalinity Up or FreshWater® pH/Alkalinity Down

 

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Please fill out the form, call 1-800-801-7727 OR send an email to service@hottubstore.com and one of our friendly schedulers will be ready to assist you with your service needs. Our normal service hours Monday through Friday from 10:00am to 4:00pm!

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