Welcome to the Owner's Resources page, your go-to destination for maintaining and optimizing your hot tub, swim spa, or sauna. Find essential guides, troubleshooting tips, and care advice to help you enjoy your investment for years to come.
Probable Cause:
Dirty filters
Excessive oils or organic matter
Improper sanitizing
Suspended particles or organic matter
Overused or old water
Solutions:
Clean filters with FreshWater® InstantFilter Cleaner or FreshWater Filter Cleaner
Shock spa with sanitizer
Add sanitizer
Adjust pH and/or alkalinity with FreshWater pH/Alkalinity Up or FreshWater Alkalinity Down
Run jet pump(s) and clean filters with FreshWater InstantFilter Cleaner or FreshWater Filter Cleaner
Drain, clean and refill the spa
Probable Cause:
Excessive organics in water
Improper sanitization
Low pH
Solutions:
Shock spa with sanitizer
Add sanitizer
Adjust pH with FreshWater pH/Alkalinity Up to recommended range
Drain, clean and refill the spa
Probable Cause:
Chloramine level too high
Low pH
Solutions:
Shock spa with sanitizer
Adjust pH with FreshWater pH/Alkalinity Up to recommended range
Probable Cause:
Bacteria or algae growth
Solutions:
Shock spa with sanitizer
If the problem is visible or persistent, drain, clean and refill the spa
Probable Cause:
Buildup of oils and dirt
Solutions:
Wipe off scum with clean rag
If severe, drain the spa, use FreshWater Spa Shine after cleaning to protect the spa shell, and refill the spa
Probable Cause:
High pH
Low sanitizer lever
Solutions:
Shock spa with sanitizer
Adjust pH with FreshWater pH/Alkalinity Down to recommended range
Shock spa with sanitizer, and maintain sanitizer level
Probable Cause:
Low pH
Low sanitizer lever
Solutions:
Adjust pH with FreshWater pH/Alkalinity Up
Shock spa with sanitizer, and maintain sanitizer level
Probable Cause:
Unsanitary water
Free chlorine level above 5 ppm
Solutions:
Shock spa with sanitizer and maintain sanitizer level
Allow free chlorine level to drop below 5 ppm before spa use
Probable Cause:
Total alkalinity and/or pH too low
High iron or copper in source water
Solutions:
Adjust total alkalinity and/or pH with FreshWater pH/Alkalinity Up
Use FreshWater Stain & Scale to inhibit metals
Probable Cause:
Total alkalinity and/or pH too high
High calcium content in water
Solutions:
Adjust total alkalinity and pH with FreshWater pH/Alkalinity Down
If scale requires removal, drain the spa, scrub off the scale, clean spa shell with FreshWater Spa Shine, and refill the spa
Add FreshWater Stain & Scale and balance the water using FreshWater pH/Alkalinity Up or Freshwater pH/Alkalinity Down
Soak in your spa’s sparkling clean water by following these simple cleaning tips.
1. For the whole spa: Use a mild non-abrasive, non-sudsing cleaner and a soft rag or nylon scrubber to remove dirt build-up.
2. For minor surface cleaning: Use common baking soda to clean small surface areas.
3. For a shiny look: Apply FreshWater Spa Shine to your clean and dry spa shell.
4. For spa pillows: Follow the instructions in your Owner’s Manual to remove and clean your spa pillows.
5. For vinyl cover: First remove the cover and spray it lightly with a garden hose to loosen any dirt or debris that might have built up. Then, using a mild soap solution (1 teaspoon dishwashing liquid with 2 gallons water) or baking soda, scrub the vinyl in a circular motion with a large sponge and rinse with a garden hose. Rinse the bottom of the cover without using soap, and wipe it clean with a dry rag. To condition the cover after cleaning, apply a thin film of Hot Spring Cover Shield™ product.
Helpful Hint: To keep detergent and soap residue out of your spa water, shower without soap before soaking in your spa, and instead of washing your bathing suit use the rinse cycle.
Because mineral particles or calcification from hard water can clog any water filtration system, we recommend following these light cleaning tips each month to keep your spa’s water flowing properly.
1. Spray cartridges: Spray each cartridge with a garden hose, rotating while spraying to thoroughly remove any debris between filter pleats.
2. Use filter cleaner: Use either FreshWater® Instant Filter Cleaner or FreshWater® Filter Cleaner to keep your filters clean and in good operating condition.
3. Replace filters: While cleaning your filters will help keep water running smoothly, you should replace your filters every three years with genuine Watkins replacement filters.
4. Watch these videos for more help.
While following spa water cleaning tips will keep your water fresh longer, soaps and detergents can build over time in your spa to cause residue. Know how to replace your water with these steps:
1. Drain and refill tub: Following the instructions in your Owner’s Manual, drain and refill the water in your spa to clear detergent and soap residue that may have accumulated over time.
2. Get pre-filter:For sparkling clean water right from the start, use the CleanScreenTM; Pre-Filter when filling your spa.
3. Attach pre-filter: When using the CleanScreenTM: Pre-Filter, attach it to an ordinary garden hose to remove organic contaminants, metals like copper and iron, and tannins from your new water.
Get Ready for Your New Spa
Guides for Maintenance and Use
HIGHLIFE® COLLECTION
LIMELIGHT® COLLECTION
HOT SPOT® COLLECTION
2022 Owners Manual (Relay, Rhythm, Pace, Stride)
FRESHWATER® SALT SYSTEM
FRESHWATER® SMART MONITORING SYSTEM
HOT SPRING SPAS CONNECTED SPA APP
Connected Spa User Guide (English)
Connected Spa User Guide (French)
WARRANTIES
Wondering where to put your spa chemicals in your Hot Spring® spa?
This video shows you where to add spa chemicals to your hot tub for routine water care maintenance. Popular spa chemicals include liquid chlorine, chlorine granules, or bromine. Download this quick reference how-to tip sheet and keep it with your monthly hot tub maintenance log or owner’s manual.
The Tri-X® filters on your Hot Spring® hot tub have twice the cleaning area of other filter cartridges the same size and help your spa water stay cleaner longer. Even the best hot tub filters require regular cleaning. This video shows four ways to clean and maintain your Tri-X® filters as part of a monthly hot tub maintenance routine.
Regular hot tub maintenance includes cleaning spa filters on a regular schedule. This will ensure the best performance and a clean spa. There are a few methods for cleaning your spa filter. This video shows you how to locate the hot tub filter in the filter housing and the three options for cleaning your Hot Spring® spa filter. Download this quick reference how-to tip sheet and keep it with your monthly hot tub maintenance log or owner’s manual.
Hot Spring® Spas offers four hot tub cover lifter options, from dual pneumatic shock to economical, easy-glide systems. To get the most use from your Hot Spring® hot tub, be sure to add a cover lifter like the CoverCradle® designed to work with your spa design and cover. Download this quick reference how-to tip sheet and keep it with your monthly hot tub maintenance log or owner’s manual.
The UpRite® hot tub cover lifter is ideal for tight spaces when your hot tub is installed near a fence, deck, or pergola. This cover lifter only requires a 7” clearance and makes a great privacy screen. Download this quick reference how-to tip sheet and keep it with your monthly hot tub maintenance log or owner’s manual.
Hot Spring® Spas offers four hot tub cover lifter options, from dual pneumatic shock to economical, easy-glide systems. For an economical cover removal system, get the Lift ‘N Glide® that is designed to fit with your Hot Spring® cover. This value hot tub cover lifter does the job of helping you remove your hot tub cover with ease. Download this quick reference how-to tip sheet and keep it with your monthly hot tub maintenance log or owner’s manual.
If you ever need to contact your local Hot Spring® dealer about a warranty claim, the customer service representative will look up your spa by searching the serial number in their records system. We recommend that you write your serial number in your owner’s manual and keep it on file for easy reference. In this video, we will show you where to find the serial number on your spa. Download this quick reference how-to tip sheet and keep it with your monthly hot tub maintenance log or owner’s manual.
Why Should I Buy a Hot Tub?
See how a hot tub can help you feel your best, offering physical and emotional benefits that you can enjoy every day. In addition to providing stress relief and relaxation, discover how a hot tub helps you enjoy time outside with loved ones.
How Do I Buy a Hot Tub?
Taking the first step toward owning a hot tub is easier than you think. Use our simple “How to Buy a Hot Tub” guide to get started. With need-to-know information and helpful things to consider, allow us to guide you on your journey to finding the perfect hot tub.
Design Ideas
As the center of your backyard retreat, your hot tub will quickly become the best seat in the house. Browse inspiration and find simple ways to create your personal paradise.
The Absolute Best Hot Tub Ownership Experience®
Hot Spring® Spas is committed to standing behind its products and supporting their customers. You can count on a hot tub that’s made to last, supported by comprehensive warranties and responsive customer service from a nationwide team of certified dealers, including The Hot Tub Store.
Hot Spring® Spas FAQs
From the revolutionary Moto-Massage® DX jets to exclusive water features and customizable lighting, discover how Hot Spring® Spas offers innovations that make your experience better.
Whether you’ve just started considering a hot tub or are eagerly awaiting delivery, these pages will help you plan and prepare.
Get Ready for Your New Spa
Guides for Maintenance and Use
Utopia® Series
Paradise® Series
Vacanza® Series
Freshwater® Salt System
FreshWater® IQ Smart Monitoring System
Caldera Spas Connected Spa App
Connected Spa App User Guide (English)
Connected Spa App User Guide (French)
Warranties
Download Instructions Download Pre-Delivery Instructions
Guides for Maintenance and Use
ENDLESS POOLS® FITNESS SYSTEMS
SWIMCROSS® EXERCISE SYSTEMS
RECSPORT® RECREATION SYSTEMS
Please fill out the form, call 1-800-801-7727 OR send an email to service@hottubstore.com and one of our friendly schedulers will be ready to assist you with your service needs. Our normal service hours Monday through Friday from 10:00am to 4:00pm!
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Locations 
1 800 801 SPAS 
